Version Effective Date: March 1, 2020
THANK YOU FOR CHOOSING HASH FOR YOUR COMPANY’S BUSINESS NEEDS. PLEASE READ THIS AGREEMENT CAREFULLY AS IT GOVERNS USE OF THE PRODUCTS (AS DEFINED BELOW), UNLESS HASH HAS EXECUTED A SEPARATE WRITTEN AGREEMENT WITH CUSTOMER FOR THAT PURPOSE. BY CLICKING ON THE “I AGREE” OR SIMILAR BUTTON OR BY ACCESSING THE PRODUCTS, CUSTOMER ACCEPTS ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF CUSTOMER IS ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, CUSTOMER REPRESENTS THAT IT HAS THE LEGAL AUTHORITY TO BIND THE COMPANY OR OTHER LEGAL ENTITY TO THIS AGREEMENT.
This Agreement applies to the following HASH offerings, as further defined below (collectively, the “Products”):
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party where “control” means having more than fifty percent (50%) ownership or the right to direct the management of the entity.
“Agreement” means, collectively, all the terms, conditions, notices contained or referenced in this document and all other operating rules, policies and procedures that HASH may publish from time to time on the Service. HASH’s site policies are available at hash.ai/legal
“All Users” means, collectively, Customer’s Users and External Users who use the Service.
“Americas” means the United States, Canada, Mexico, or a country in Central or South America or the Caribbean.
“Beta Previews” mean software, services, or features identified as alpha, beta, preview, early access, or evaluation, or words or phrases with similar meanings.
“Confidential Information” means all non-public information disclosed by either Party to the others, whether in writing, orally or by other means, designated as confidential or that the receiving Party knows or reasonably should know, under the circumstances surrounding the disclosure and the nature of the information, is confidential to the disclosing Party. For the avoidance of doubt, no Content posted on the Service will be considered Confidential Information except for Customer Content stored solely in Customer’s Private Projects. Confidential Information does not include any information that (i) was or becomes publicly known through no fault of the receiving party; (ii) was rightfully known or becomes rightfully known to the receiving Party without confidential or proprietary restriction from a source other than the disclosing party who has a right to disclose it; (iii) is approved by the disclosing Party for disclosure without restriction in a written document which is signed by a duly authorized officer of such disclosing Party; (iv) the receiving Party independently develops without access to or use of the other Party’s Confidential Information; or (v) is or has been stored or posted on the Service and outside of Customer’s Private Projects.
“Content” means, without limitation, code, text, data, articles, images, packages, photographs, graphics, software, simulations, applications, designs, features, and other materials that are featured, displayed, or otherwise made available through the Service.
“Corporate Account” means an account created by a User on behalf of an entity.
“Customer” means the company or organization that has entered into this Agreement with HASH by clicking on the “I AGREE” or similar button or by accessing the Products.
“Customer Content” means Content that Customer creates, owns, or to which Customer holds the rights.
“Documentation” means any manuals, documentation and other supporting materials relating to the Products that HASH provides or makes available to Customer.
“Effective Date” is the earlier of the date on which Customer (i) clicks “I agree” to the terms and conditions of this Agreement, or (ii) first places an order for the Products.
“External User” means an individual, not including Customer’s Users, who visit or use the Service.
“Feedback” means any ideas, know-how, algorithms, code contributions, suggestions, enhancement requests, recommendations or any other feedback on HASH products or services.
“Fees” means the fees Customer is required to pay HASH to (i) use the Products during the applicable Term or (ii) receive Professional Services, as such fees are reflected on an Order Form or SOW.
“Fork” means to copy the Content of one project or repository into another project or repository.
“HASH” means HASH, Inc., its Affiliates, and its Representatives.
“HASH Content” means Content that HASH creates, owns, or to which it holds the rights.
“Machine Account” means an account registered by an individual human who accepts the applicable terms of service on behalf of the Machine Account, provides a valid email address, and is responsible for its actions. A Machine Account is used exclusively for performing automated tasks. Multiple Users may direct the actions of a Machine Account, but the owner of the account is ultimately responsible for the machine’s actions.
“Order Form” means written or electronic documentation (including a quote) that the Parties may use to order the Products.
“Organization” means a shared workspace that may be associated with a single entity or with one or more Users where multiple Users can collaborate across many projects at once. A User can be a member of more than one Organization.
“Private Project” means a project or repository which allows a User to control access to Content.
“Professional Services” means training, consulting, or implementation services that HASH provides to Customer pursuant to a mutually executed SOW. Professional Services do not include Support.
“Professional Services Credits” means the upfront payment method for purchasing Professional Services (exclusive of travel and lodging expenses) that Customer may use over a period of twelve (12) months (unless otherwise stated in an Order Form) for Professional Services. Any Professional Services Credits that remain unused at the end of twelve (12) months from the date of purchase (or as otherwise stated in an Order Form) are automatically cancelled and are non-refundable.
“Public Project” means any project or repository whose Content is visible to All Users.
“Representatives” means a Party’s employees, officers, agents, independent contractors, consultants, and legal and financial advisors.
“Scraping” means extracting data from the Service via an automated process, such as a bot or webcrawler, and does not include the collection of information through HASH’s API.
“Service” means HASH’s hosted service and any applicable Documentation.
“SOW” means a mutually executed statement of work detailing the Professional Services HASH will perform, any related Fees, and each party’s related obligations.
“Subscription License” means the license assigned to each User to install, operate, access, and use the Service on Customer’s behalf. Customer may only assign one Subscription License per User across its Organizations. For clarity, once Customer assigns a Subscription License to a User, Customer is prohibited from bifurcating the Subscription License so that one User can use a Subscription License on one Organization while another User uses the same Subscription License on another Organization.
“Support” means technical support for the Service that HASH may provide.
“User” means an individual or Machine Account who (a) accesses or uses the Service, (b) accesses or uses any part of Customer’s account; or (c) directs the use of Customer’s account in the performance of functions, in each case on Customer’s behalf. The number of Users should not exceed the number of Subscription Licenses that Customer has purchased.
“User-Generated Content” means Content created or owned by a third party or External User.
In order to create an account, Customer must adhere to the following:
Customer is responsible for: (i) all Content posted and activity that occurs under its Corporate Account; (ii) maintaining the security of its account login credentials; and (iii) promptly notifying HASH upon becoming aware of any unauthorized use of, or access to, the Service through its account. HASH will not be liable for any loss or damage from Customer’s failure to comply with this Section B.
In some situations, third parties’ terms may apply to Customer’s use of HASH. For example, Customer may be a member of an Organization with its own terms or license agreements; Customer may download an application that integrates with the Service; or Customer may use the Service to authenticate to another service. While this Agreement is HASH’s full agreement with Customer, other parties’ terms govern their relationships with Customer.
If Customer is a U.S. government entity or otherwise accessing or using the Service in a government capacity, additional terms will apply, and Customer agrees to their provisions. Eligible prospective and current Customers can request a copy of HASH’s Government Terms of Service through the form located at hash.ai/contact
If Customer signed up for HASH Enterprise, the Terms of Service Addendum for HASH Enterprise User applies, and Customer agrees to its provisions.
Customer’s use of the Products must not violate any applicable laws, including copyright or trademark laws, export control laws, or regulations in its jurisdiction.
Customer’s use of the Service must comply with HASH’s Acceptable Use Policies and HASH’s Community Guidelines. Customer must not use the Service in any jurisdiction for unlawful, obscene, offensive or fraudulent Content or activity, such as advocating or causing harm, interfering with or violating the integrity or security of a network or system, evading filters, sending unsolicited, abusive, or deceptive messages, viruses or harmful code, or violating third party rights.
The HASH Privacy Statement provides detailed notice of HASH’s privacy and data use practices. Any person, entity, or service collecting data from the Service must comply with the HASH Privacy Statement, particularly in regards to the collection of Users’ Personal Information (as defined in the HASH Privacy Statement). If Customer collects any User Personal Information from HASH, Customer will only use it for the purpose for which the External User has authorized it. Customer will reasonably secure any such Personal Information, and Customer will respond promptly to complaints, removal requests, and “do not contact” requests from HASH or External Users.
Customer may create or upload User-Generated Content while using the Service. Customer is solely responsible for any User-Generated Content that it posts, uploads, links to or otherwise make available via the Service, regardless of the form of that User-Generated Content. HASH is not responsible for any public display or misuse of User-Generated Content.
Customer retains ownership of Customer Content that Customer creates or owns. Customer acknowledges that it: (a) is responsible for Customer Content, (b) will only submit Customer Content that Customer has the right to post (including third party or User-Generated Content), and (c) Customer will fully comply with any third-party licenses relating to Customer Content that Customer posts. Customer grants the rights set forth in Sections D.3 through D.6, free of charge and for the purposes identified in those sections until such time as Customer removes Customer Content from HASH servers, except for Content Customer has posted publicly and that External Users have Forked, in which case the license is perpetual until such time as all Forks of Customer Content have been removed from HASH servers. If Customer uploads Customer Content that already comes with a license granting HASH the permissions it needs to run the Service, no additional license is required.
Customer grants to HASH the right to store, parse, and display Customer Content, and make incidental copies only as necessary to provide the Service. This includes the right to copy Customer Content to HASH’s database and make backups; display Customer Content to Customer and those to whom Customer chooses to show it; parse Customer Content into a search index or otherwise analyze it on HASH’s servers; share Customer Content with External Users with whom Customer chooses to share it; and perform Customer Content, in case it is something like music or video. These rights apply to both public and Private Projects. This license does not grant HASH the right to sell Customer Content or otherwise distribute or use it outside of the Service. Customer grants to HASH the rights it needs to use Customer Content without attribution and to make reasonable adaptations of Customer Content as necessary to provide the Service.
Any Content that Customer posts publicly, including issues, comments, and contributions to External Users’ projects, may be viewed by others. By setting its projects to be viewed publicly, Customer agree to allow External Users to view and Fork Customer’s projects. If Customer sets its pages and projects to be viewed publicly, Customer grants to External Users a nonexclusive, worldwide license to use, display, and perform Customer Content through the Service and to reproduce Customer Content solely on the Service as permitted through functionality provided by HASH (for example, through Forking). Customer may grant further rights to Customer Content if Customer adopts a license. If Customer is uploading Customer Content that it did not create or own, Customer is responsible for ensuring that the Customer Content it uploads is licensed under terms that grant these permissions to External Users
Whenever Customer makes a contribution to a project or repository containing notice of a license, it licenses such contributions under the same terms and agrees that it has the right to license such contributions under those terms. If Customer has a separate agreement to license its contributions under different terms, such as a contributor license agreement, that agreement will supersede.
Customer retains all moral rights to Customer Content that it uploads, publishes, or submits to any part of the Service, including the rights of integrity and attribution. However, Customer waives these rights and agrees not to assert them against HASH, solely to enable HASH to reasonably exercise the rights granted in Section D, but not otherwise.
Customer is responsible for managing access to its Private Projects, including invitations, administrative control of Organizations and teams, and of access.
HASH considers Customer Content in Customer’s Private Projects to be Customer’s Confidential Information. HASH will protect and keep strictly confidential the Customer Content of Private Projects in accordance with Section P.
HASH may only access Customer’s Private Projects (i) with Customer’s consent and knowledge, for support reasons or (ii) when access is required for security reasons. Customer may choose to enable additional access to its Private Projects. For example, Customer may enable various HASH services or features that require additional rights to Customer Content in Private Projects. These rights may vary depending on the service or feature, but HASH will continue to treat Customer Content in Customer’s Private Projects as Customer’s Confidential Information. If those services or features require rights in addition to those it needs to provide the Service, HASH will provide an explanation of those rights.
If HASH has reason to believe the Content of a Private Repository is in violation of the law or of this Agreement, HASH has the right to access, review, and remove that Content. Additionally, HASH may be compelled by law to disclose the Content of Customer’s Private Projects. Unless otherwise bound by requirements under law or if in response to a security threat or other risk to security, HASH will provide notice of such actions.
If Customer would like to use HASH’s trademarks, Customer must follow all of HASH’s Brand Guidelines and Trademark Policies, including those on HASH’s press page.
If Customer is a copyright owner and believes that Content on the Service violates Customer’s copyright, Customer may notify HASH in accordance with HASH’s Digital Millennium Copyright Act Policy by submitting notice to [email protected].
As between the Parties, HASH owns all right, title and interest, including all intellectual property rights, in and to the Products. HASH reserves all rights in and to the Products not expressly granted to Customer under this Agreement.
Some Service features may be subject to additional terms as set forth in the HASH Additional Product Terms. By accessing or using these features, Customer agrees to the HASH Additional Product Terms.
Subscription Licenses are granted on a per User basis and multiple Users may not use the same Subscription License. Customer may reassign a Subscription License to a new User only after ninety (90) days from the last reassignment of that same Subscription License, unless the reassignment is due to (i) permanent hardware failure or loss, (ii) termination of the User’s employment or contract, or (iii) temporary reallocation of Subscription Licenses to cover a User’s absence. When Customer reassigns a Subscription License from one User to another, Customer must block the former User’s access to the Subscription License and Customer’s Organizations.
Customer’s Affiliates are authorized to use the Products in accordance with this Agreement, so long as Customer remains fully responsible for their access and use of the Products.
Payment Terms Our pricing is available at hash.ai/pricing (unless otherwise negotiated by the parties and stated in an Order Form). Customer agrees to pay the Fees in full, up front without deduction or setoff of any kind, in U.S. Dollars. Customer must pay the Fees within thirty (30) days of the HASH invoice date. Amounts payable under this Agreement are non-refundable, except as otherwise provided in this Agreement. If Customer fails to pay any Fees on time, HASH reserves the right, in addition to taking any other action at law or equity, to to (i) charge interest on past due amounts at 1.0% per month or the highest interest rate allowed by law, whichever is less, and to charge all expenses of recovery, and (ii) terminate the applicable Order Form or SOW. Customer is solely responsible for all taxes, fees, duties and governmental assessments (except for taxes based on HASH’s net income) that are imposed or become due in connection with this Agreement.
Usage-Based Billing Some Service features are billed based on your usage. A limited quantity of these Service features may be included in your plan for a limited term without additional charge. If you choose to purchase paid Service features beyond the quantity included in your plan, you pay for those Service features based on your actual usage in the preceding month. Monthly payment for these purchases will be charged on a periodic basis in arrears, provided that for invoiced customers, paid Service features are billed in advance. See HASH Additional Product Terms for details.
Customer may obtain additional Subscription Licenses under this Agreement by submitting a request through the Service or via its sales team. If Customer purchases the additional Subscription Licenses, Customer must pay the then-currently applicable Fees for them, prorated for the balance of the applicable Subscription Term. Upon renewal of Customer’s Subscription Licenses for another Subscription Term, HASH will invoice all Subscription Licenses at once on an annual basis unless otherwise specified in an Order Form.
If Customer uses Professional Services Credits to pay for Professional Services, then upon Customer’s receipt of an SOW, the applicable Professional Services Credits will be deducted from Customer’s Professional Services Credits balance. Customer is responsible for ensuring that its purchase order issued to HASH for the Professional Services reflects the pricing set forth in the SOW. If there is any difference in pricing listed in the SOW and the pricing listed in Customer’s purchase order, the pricing in the SOW will control. The Parties agree that SOWs payable via Professional Services Credits do not have to be signed by either Party to be valid and enforceable. All Professional Services Credits must be used within the time set forth in the Order Form or will automatically be cancelled and are non-refundable. Customer may not apply Professional Services Credits to travel and lodging expenses, which must be invoiced separately.
Customer authorizes HASH to charge the on-file credit card, PayPal account, or other approved methods of payment for Fees.
This Agreement starts on the Effective Date and will continue in effect until terminated by a Party in accordance with this Section K.
Either Party may terminate an Order Form (if applicable) or this Agreement, without cause, upon at least thirty (30) days’ prior written notice. If Customer elects to terminate an Order Form or Agreement, it is Customer’s responsibility to properly cancel its account with HASH by going into Billing Settings in the Accounts section of the site. HASH cannot cancel accounts in response to an email or phone request.
Either Party may terminate this Agreement immediately upon notice if the other Party breaches a material obligation under this Agreement and fails to cure the breach within thirty (30) days from the date it receives notification. HASH may terminate this Agreement if Customer’s Account has been suspended for more than 90 days.
HASH has the right to suspend access to all or any part of the Service, including removing Content, at any time for violation of this Agreement or to protect the integrity, operability, and security of the Service, effective immediately, with or without notice. Unless prohibited by law or legal process or to prevent imminent harm to the Service or any third party, HASH typically provides notice in the form of a banner or email on or before such suspension. HASH will, in its discretion and using good faith, tailor any suspension as needed to preserve the integrity, operability, and security of the Service.
All provisions of this Agreement which by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
For contractual purposes, Customer (1) consents to receive communications in an electronic form via the email address it submitted or via the Service; and (2) agrees that all Terms of Service, agreements, notices, disclosures, and other communications that HASH provides electronically satisfies any legal requirement that those communications would satisfy if they were on paper. This section does not affect Customer’s non-waivable rights.
Communications made through email or HASH Support’s messaging system will not constitute legal notice to HASH in any situation where notice to HASH is required by contract or any law or regulation. Legal notice to HASH must be in writing and served on HASH’s legal agent.
General Warranty. Each Party represents and warrants to the other that it has the legal power and authority to enter into this Agreement, and that this Agreement and each Order Form and SOW is entered into by an employee or agent of such Party with all necessary authority to bind such Party to the terms and conditions of this Agreement.
Professional Services Warranty. Unless otherwise set forth in an SOW, HASH warrants that any Professional Services performed under this Agreement will be performed in a professional and workmanlike manner by appropriately qualified personnel. HASH’s only obligation, and Customer’s only remedy, for a breach of this warranty will be, at HASH’s option and expense, to either: (i) promptly re-perform any Professional Services that fail to meet this warranty or (ii) if the breach cannot be cured, terminate the SOW and refund the unused prepaid Fees.
Service Disclaimer. HASH provides the Service “AS IS” and “AS AVAILABLE” without warranty of any kind. Without limiting this, HASH expressly disclaims all warranties, whether express, implied or statutory, regarding the Service including without limitation any warranty of merchantability, fitness for a particular purpose, title, security, accuracy and non-infringement. HASH does not warrant that the Service will meet Customer’s requirements; that the Service will be uninterrupted, timely, secure, or error-free; that the information provided through the Service is accurate, reliable or correct; that any defects or errors will be corrected; that the Service will be available at any particular time or location; or that the Service is free of viruses or other harmful components. HASH will not be responsible for any risk of loss resulting from Customer’s downloading and/or use of files, information, Content or other material obtained from the Service.
Beta Previews Disclaimer. Customer may choose to use Beta Previews in its sole discretion. Beta Previews may not be supported and may be changed at any time without notice. Beta Previews may not be as reliable or available as the Service. Beta Previews are not subject to the same security measures and auditing to which the Service has been and is subject. HASH will have no liability arising out of or in connection with Beta Previews. Customer uses Beta Previews at its own risk.
Indirect Damages. To the maximum extent permitted by applicable law, in no event will either party be liable to the other party or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products arising out of or in connection with this Agreement, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not a party has been advised of the possibility of such damages.
Limitation of Total Liability. To the maximum extent permitted by applicable law, in no event will either party’s total cumulative liability under this Agreement from all causes of action and all theories of liability exceed the Fees Customer has actually paid to HASH during the 12 months preceding the claim giving rise to such liability. For products and services (including use of the Products) that are provided free of charge, HASH’s liability is limited to direct damages up to $5,000.00 USD. For Beta Previews, HASH’s liability is limited to direct damages up to $500.00 USD.
Exclusions. The exclusions and limitations set forth in this Section N will not apply to liability arising out of (1) a Party’s breach of its confidentiality obligations in Section P (except for all liability related to Content (excluding HASH Content), which will remain subject to the limitations and exclusions above) or (2) a Party’s defense obligations in Section O.
The Parties will defend each other against third-party claims, as and to the extent set forth in this Section O and will pay the amount of any resulting adverse final judgment or approved settlement, but only if the defending Party is promptly notified in writing of the claim and has the right to control the defense and any settlement of it. The Party being defended must provide the defending Party with all requested assistance, information, and authority. The defending Party will reimburse the other Party for reasonable out-of-pocket expenses it incurs in providing assistance, and will not settle or make any admissions with respect to a third-party claim without the other Party’s prior written consent, not to be unreasonably withheld or delayed. This Section O describes the Parties’ sole remedies and entire liability for such claims.
HASH will defend Customer against any claim brought by an unaffiliated third party to the extent it alleges Customer’s authorized use of the Service infringes a copyright, patent, or trademark or misappropriates a trade secret of an unaffiliated third party. If HASH is unable to resolve any such claim under commercially reasonable terms, it may, at its option, either: (a) modify, repair, or replace the Service (as applicable); or (b) terminate Customer’s subscription and refund any prepaid, unused subscription fees. HASH will have no obligation under this Section O.1 for any such claim arising from: i) the modification of the Service, or the combination, operation, or use of the Service with equipment, devices, software, systems, or data, other than as expressly authorized by this Agreement (including the Documentation); (ii) Customer’s failure to stop using the Service after receiving notice to do so; (iii) Customer’s obligations under Section O.2; (iv) products or services (including use of the Service) that are provided by HASH free of charge; or (v) access or use of Beta Previews. For purposes of HASH’s obligation under this Section O.1, the Service includes open source components incorporated by HASH therein.
Customer will defend HASH against any claim brought by an unaffiliated third party arising from: (i) Customer Content that Customer uploads to the Service; (ii) Customer’s violation of this Agreement, including Customer’s breach of confidentiality or violation of Section C; or (iii) any third party-branded equipment, devices, software, systems, or data that Customer combines, operates, or uses with the Service.
If Customer has a dispute with one or more Users, Customer releases HASH from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
Neither Party will use the other Party’s Confidential Information, except as permitted under this Agreement. Each Party agrees to maintain in confidence and protect the other Party’s Confidential Information using at least the same degree of care as it uses for its own information of a similar nature, but in any event at least a reasonable degree of care. Each Party agrees to take all reasonable precautions to prevent any unauthorized disclosure of the other Party’s Confidential Information, including, without limitation, disclosing such Confidential Information only to its Representatives who (i) have a need to know such information, (ii) are parties to appropriate agreements sufficient to comply with this Section P, and (iii) are informed of the restrictions on use and disclosure set forth in this Section P. Each Party is responsible for all acts and omissions of its Representatives. The foregoing obligations will not restrict either Party from disclosing Confidential Information of the other Party pursuant to the order or requirement of a court, administrative agency, or other governmental body, provided that the Party required to make such a disclosure gives reasonable notice to the other Party to enable such Party to contest such order or requirement, unless such notice is prohibited by law. The restrictions set forth in this Section P will survive the termination or expiration of this Agreement.
Upon Customer’s request for Professional Services, HASH will provide an SOW detailing such Professional Services. HASH will perform the Professional Services described in each SOW. HASH will control the manner and means by which the Professional Services are performed and reserves the right to determine personnel assigned. HASH may use third parties to perform the Professional Services, provided that HASH remains responsible for their acts and omissions. Customer acknowledges and agrees that HASH retains all right, title and interest in and to anything used or developed in connection with performing the Professional Services, including software, tools, specifications, ideas, concepts, inventions, processes, techniques, and know-how. To the extent HASH delivers anything to Customer while performing the Professional Services, HASH grants to Customer a non-exclusive, non-transferable, worldwide, royalty-free, limited-term license to use those deliverables during the term of this Agreement, solely in conjunction with Customer’s use of the Service.
HASH reserves the right, at its sole discretion, to amend this Agreement at any time and will update this Agreement in the event of any such amendments. HASH will notify Customer of material changes to this Agreement, such as price changes, at least 30 days prior to the change taking effect by posting a notice on the Service. For non-material modifications, Customer’s continued use of the Service constitutes agreement to our revisions of this Agreement.
HASH changes the Service via Updates and addition of new features. Nothwithstanding the foregoing, HASH reserves the right at any time to modify or discontinue, temporarily or permanently, the Service (or any part of it) with or without notice.
HASH will provide standard technical Support for the Service at no additional charge twenty-four (24) hours per day, five (5) days per week, excluding weekends and national U.S. holidays. Standard Support is only offered via web-based ticketing through HASH Support, and Support requests must be initiated from a User with which HASH’s Support team can interact. HASH may provide premium Support (subject to the Terms of Service Addendum for HASH Enterprise Users) or dedicated technical Support for the Service at the Support level, Fees, and Subscription Term specified in an Order Form or SOW.
If Customer’s principal office is in the Americas, this Agreement will be governed by and construed in accordance with the laws of the State of California, without giving effect to the principles of conflict of law, any legal action or proceeding arising under this Agreement will be brought exclusively in the federal or state courts located in the Northern District of California, and the Parties hereby consent to personal jurisdiction and venue therein. If Customer’s principal office is outside the Americas, this Agreement will be governed by the laws of Ireland, any legal action or proceeding arising under this Agreement will be brought exclusively in the courts located in Dublin, and the Parties hereby consent to personal jurisdiction and venue therein. The Parties expressly agree that the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act will not apply to this Agreement. Notwithstanding anything to the contrary in the foregoing, HASH may bring a claim for equitable relief in any court with proper jurisdiction.
Customer may provide Feedback to HASH regarding the Products. Feedback is voluntary and is not Customer Confidential Information, even if designated as such. HASH may fully exercise and exploit such Feedback for the purpose of (i) improving the operation, functionality and use of HASH’s existing and future product offerings and commercializing such offerings; and (ii) publishing aggregated statistics about the quality of the Products, provided that no data in any such publication will be used to specifically identify Customer, its employees or Customer’s proprietary software code.
Neither Party may assign or otherwise transfer this Agreement, in whole or in part, without the other Party’s prior written consent, such consent not to be unreasonably withheld, and any attempt to do so will be null and void, except that HASH may assign this Agreement in its entirety, upon notice to the other party but without the other Party’s consent, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of the assigning party’s business or assets.
A Party’s obligations under this Agreement may only be waived in writing signed by an authorized representative of the other Party. No failure or delay by a Party to this Agreement in exercising any right hereunder will operate as a waiver thereof, nor will any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right hereunder at law or equity.
If any provision of this Agreement is deemed by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the Parties will modify or reform this Agreement to give as much effect as possible to that provision. Any provision that cannot be modified or reformed in this way will be deemed deleted and the remaining provisions of this Agreement will continue in full force and effect.
This Agreement may only be modified by a written amendment signed by an authorized representative of HASH, or by HASH posting a revised version in accordance with Section T. This Agreement represents the complete and exclusive agreement between the Parties. This Agreement supersedes any proposal or prior agreement oral or written, and any other communications between the Parties relating to the subject matter of these terms, including any confidentiality or nondisclosure agreements. In the event of any conflict between the terms of this Agreement and any Order Form or SOW, the terms of the Order Form or SOW will control with respect to that Order Form or SOW only.
If Customer publicly displays the name of its company or organization on its account or otherwise publicly display its trademarks or logos on its profile page, Customer allows HASH to use its company’s or organization’s name to identify Customer as a HASH customer in promotional materials. Customer may revoke this permission by hiding its company or organization name from public display and notifying HASH in writing to stop using its organization’s name in promotional materials. However, HASH will have no obligation to remove or recall any prior use or distribution of the promotional materials.
HASH will be excused from liability to the extent that it is unable to perform any obligation under this Agreement due to extraordinary causes beyond its reasonable control, including acts of God, natural disasters, strikes, lockouts, riots, acts of war, epidemics, or power, telecommunication or network failures.
Each Party is an independent contractor with respect to the subject matter of this Agreement. Nothing contained in this Agreement will be deemed or construed in any manner to create a legal association, partnership, joint venture, employment, agency, fiduciary, or other similar relationship between the Parties, and neither Party can bind the other contractually.
Questions about the Terms of Service? Contact us.